We understand that you may at times not be satisfied with what you have ordered, in such a case you can avail our 30 Day Exchange/ Return Policy. We want to provide the best customer service experience to you, and therefore, have made Papilior 30 Day Exchange/Return as easy as possible for our customers. However, there are still some terms and conditions that may apply when you return or exchange one of our products. Kindly peruse our 30 Day Exchange/Return Policies given below for all information pertaining to such transactions.
This policy is not applicable on gold coins/bars, Solitaires and jewellery above INR 1, 00,000. Any sign of wear and tear makes the Exchange/Return policy null and void; we will not be able to accept the return if an entity other than Papilior has altered it. Once we receive the product from you a quality assurance process including hallmarking and certification to take place after which the final status is released.
You can exchange a product even after the 30 Days Exchange Policy has been lifted. This would come under the Lifetime Exchange Policy. Under this policy, Solitaire Diamonds will be exchanged at 90% of the existing market value, subject to a limit of INR 5, 00,000; Jewellery made of studded diamonds at 80% and Jewellery made of gemstones at 70% of their existing market value. Gold jewellery will be exchanged at the existing market gold value only . Please note that this policy is not applicable on Silver jewellery products and Gold coins/bars; and that the market value will be decided upon by Papilior.
Please carefully note the below-mentioned parameters in case you would like to Exchange a purchased product after 30 days.
It’s possible that you bought a product from Papilior that you need fit to your taste, maybe resized or repaired after constant use.
We at Papilior would be happy to help, you can avail these services under our Repair and Resize Policy.
Papilior provides complimentary resizing for rings; except the case where resizing is not possible. The customer shall bear the cost of resizing if the modified product cost more than the original. The customer will be refunded the differential amount in case the modified product cost less than the original. In case you need repairs done; charges will comply on a product - to - product basis; also, the customer shall bear the shipping charges.