30 Day Exchange/ Return

 

We understand that you may at times not be satisfied with what you have ordered, in such a case you can avail our 30 Day Exchange/ Return Policy. We want to provide the best customer service experience to you, and therefore, have made Papilior 30 Day Exchange/Return as easy as possible for our customers. However, there are still some terms and conditions that may apply when you return or exchange one of our products. Kindly peruse our 30 Day Exchange/Return Policies given below for all information pertaining to such transactions.

 

What is the Papilior 30 Day Exchange/ Return Policy?

This policy is not applicable on gold coins/bars, Solitaires and jewellery above INR 1, 00,000. Any sign of wear and tear makes the Exchange/Return policy null and void; we will not be able to accept the return if an entity other than Papilior has altered it. Once we receive the product from you a quality assurance process including hallmarking and certification to take place after which the final status is released.

Please carefully note the below-mentioned steps in case you would like to exchange/return a purchased product.

  • The returned product has to be accompanied by the Original Product Certificate ,Original/Copy of Invoice and Original packaging for all exchanges.
  • If the product is returned without the Original Certificate, then it will be sent to the Lab for Recertification. In this case, the recertification and shipping cost will have to be borne by the customer.
  • Return shipping for all eligible products within the Papilior 30 Day Exchange/Return Policy will be complimentary.
  • In case, any Promo Codes, Discounts or Coupons were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Code availed on the purchase. or else 100% of the actual amount will be paid.
  • The price of the product that you want to get exchanged/return should be at least 75% of the value of the product that you want to get in exchange/return for it.
  • If the price of the exchanged product is more than the price of the original product, the customer will have to pay the difference between the new product chosen and the amount paid towards the original product.
  • Not applicable on International Orders/Deliveries!

 

How to Exchange Your Papilior Product?
 

  • Call our Customer Care(1800-233-5550/ 079-26420555) to return jewellery under the Papilior 30 Day Return And Exchange Policy, and let us know the details of the jewellery that you want to return including the Order Number and the Item ID.
  • We will courier you a tamper proof package with a Return Form and a 403 Form (both Prefilled).
  • Please pack your jewellery carefully in its original packing along with the Original Product Certificate, Original/Copy of Invoice and Return Form, tags and other items and place in the tamper proof package.
  • Our address and Form 403 will be in the jacket of the tamper proof packet send them back as it is.
  • Make sure to seal the packet carefully; please note that once you have sealed it unless destroyed there isn’t another way to open it.
  • Once your package is ready for return, please inform our Customer Care (1800-233-5550/ 079-26420555) and we will get the package picked up from your address.
  • Keep the Return Tracking Number of the jewellery until the time that the return is confirmed by the company.
  • Once Papilior receives your returned package, the refund or exchange based on your preference will be initiated

 

For All Return And Exchange Information, Please Contact Us At:

Toll-Free Customer Care: 1800-233-5550
Customer Care:  079-26420555
Email: support@papilior.com

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